Oral Communication Best Practice
- Communication is 2-way
- Use 'teach back' when giving instruction
- Avoid medical Jargon
- Use commonly understood words
- Limit information to 2-3 key messages
- Use MedlinePlus videos
- At the end of your patient education encounter, ask the patient what question they have about using MedlinePlus, other resource, or their condition. It is important to use the phrase "What questions do you have" as opposed to "do you have any questions" to avoid setting yourself up for a 'yes' or 'no' answer.