EndNote Support Website
Phone: +1-800-336-4474, press 4
Email: EndNote.support@clarivate.com
EndNote Online (Basic) depends on the database you’re using to provide the appropriate metadata in order to create a citation. Different databases have different levels of metadata and different ways of organizing their metadata, which is why choosing the correct source for the bibliographic files you import into EndNote Online (Basic) matters - unless you use Direct Export, in which case the system decides this step for you.
Different databases also have different levels of quality for metadata, so if you’re finding that some databases don’t provide all the information you need for a complete citation, you can 1) look to see if you are choosing the correct source for importing, 2) look to see if the missing information is incorrectly living in a different field, or 3) provide the missing information yourself.
Remember that in the end, you are responsible for the quality of your citations so make sure that they are complete and correct to the best of your ability. If you’re having trouble don’t hesitate to look at the physical or virtual style guides that we have at the library. You can also email, chat, or come talk to your librarians. We are here to help!
NOTE: Google Scholar tends to have unreliable metadata, meaning that you probably have to do a lot of editing to make citations you get from there usable.
NOTE: Like PubMed, Google Scholar’s export functionality for multiple records requires you to perform multiple steps. However, unlike PubMed, Google Scholar has no bulk select tool, so you will have to select each article you want manually.
Also note that before you begin this process for a new search, make sure you’ve cleared the results of your last search from your library.